Shipping policy
SHIPPING POLICY
Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or Victorian public holidays will be processed on the next business day.
Delivery Within Australia
Estimated delivery times after dispatch are:
• Metro areas: 5–10 business days
• Regional and remote areas: 5–10 business days
Delivery to New Zealand
Estimated delivery time after dispatch is 5–10 business days. International deliveries may be delayed by customs processing or circumstances outside our control.
Shipping Costs
Free shipping is available on all orders delivered within Australia and New Zealand. No minimum order value applies. The free shipping rate will be displayed at checkout before payment.
Order Tracking
Tracking information will be provided by email after the order has been dispatched, where tracking is available. Please allow time for the carrier’s tracking system to update.
Pre-Order Products
Products marked as “Pre-Order” will be dispatched after stock arrives. The estimated release or dispatch date will be stated on the relevant product page. If an order contains both in-stock and pre-order products, the order may be shipped together when all items become available.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be changed. We cannot guarantee that an address can be changed after an order has been dispatched.
Customs and Import Charges
For deliveries outside Australia, customers are responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.
Delays and Lost Parcels
Delivery times are estimates and are not guaranteed. Delays caused by postal services, customs, severe weather or circumstances outside our control may occur. If tracking has not updated for an extended period, please contact us so we can assist with an investigation.
Damaged Parcels
If an order arrives damaged, please contact us as soon as possible and provide the order number, photographs of the parcel and photographs of the affected products.
Contact Information
TikTech Original is operated by Marco Cyber Pty Ltd.
Email: tiktech.original@gmail.com
Phone: 0450 996 666
Business address: 254 Serpells Road, Templestowe, Victoria 3106, Australia
ABN: 73 630 146 057