Refund policy
REFUND & RETURN POLICY
Thank you for shopping with TikTech Original, operated by Marco Cyber Pty Ltd. This policy applies in addition to your rights under the Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if an item is faulty, damaged, not as described, unsafe or otherwise fails to meet a consumer guarantee. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
CHANGE-OF-MIND RETURNS
We accept change-of-mind return requests submitted within 7 days of delivery, provided that:
• The item is unused and in its original, factory-sealed condition
• All packaging, shrink wrap and seals remain intact and undamaged
• The item is returned in a resalable condition
• Valid proof of purchase or an order number is provided
Due to the collectible and randomised nature of trading card products, opened booster packs, booster boxes and other opened or unsealed card products cannot be returned for change of mind.
The above change-of-mind restrictions do not apply where an item is faulty, damaged, incorrectly supplied, not as described or otherwise covered by the Australian Consumer Law.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, faulty, incorrectly supplied or materially different from its description, contact us as soon as reasonably possible.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the product, packaging and shipping parcel
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
RETURN PROCESS
Please contact us before returning any item. Returns sent without prior authorisation may experience processing delays.
If a return is approved, we will provide return instructions and the applicable return address.
For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by law.
Where an item is confirmed to be faulty, damaged, incorrectly supplied or not as described, TikTech Original will cover reasonable return shipping costs where required by the Australian Consumer Law.
Customers are responsible for securely packaging returned items. We recommend using a tracked shipping service for change-of-mind returns.
REFUNDS
Once a returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to make the funds available.
ORDER CANCELLATIONS
Please contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation after an order has been processed or dispatched.
If an order has already been dispatched, it must be handled under the return conditions in this policy.
CONTACT US
TikTech Original is operated by Marco Cyber Pty Ltd.
Email: tiktech.original@gmail.com
Phone: 0450 996 666
ABN: 73 630 146 057
Location: Melbourne, Victoria, Australia
Contact page: https://www.tiktechoriginal.com.au/pages/contact