Shipping Policy

Shipping Policy

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Within Australia

Estimated delivery times are:

• Metro areas: 5–10 business days
• Regional and remote areas: 5–10 business days

Delivery to New Zealand

Estimated delivery time is 5–10 business days. International deliveries may be delayed by customs processing or circumstances outside our control.

Shipping Costs

Free shipping is available on all orders delivered within Australia and New Zealand. No minimum order value applies. The free shipping rate will be displayed at checkout before payment.

Order Tracking

Tracking information will be provided by email when available after the order has been dispatched. Please allow some time for the carrier’s tracking system to update.

Pre-Order Products

Products marked as “Pre-Order” will be dispatched after stock arrives. The estimated release or dispatch date will be stated on the relevant product page. If an order contains both in-stock and pre-order products, the order may be shipped together when all items become available.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be changed. We cannot guarantee changes after an order has been dispatched.

Customs and Import Charges

For deliveries outside Australia, the customer is responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.

Delays and Lost Parcels

Delivery times are estimates and are not guaranteed. Delays caused by postal services, customs, severe weather or other circumstances outside our control may occur. If your tracking has not updated for an extended period, please contact us through our Contact Us page.

Damaged Parcels

If an order arrives damaged, please contact us as soon as possible and provide your order number, photographs of the parcel and photographs of the affected products.

Contact Us

For shipping questions, please contact TikTech Original through our Contact Us page.